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Privacy Policy

Effective Date: October 22, 2026
Last Updated: October 22, 2026

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London Wellness Foundation (“London Wellness,” “LWF,” “we,” “our,” or “us”) respects the privacy of visitors to our website. This Website Privacy Policy explains what information we collect through our website, how we use and protect that information, and the choices available to you.

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This policy applies to information collected through the London Wellness Foundation website and website-based forms. It does not replace our HIPAA Notice of Privacy Practices, informed-consent documents, or other policies governing information obtained within a therapist-client relationship.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

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  • Submit a consultation or appointment inquiry

  • Request information about therapy or professional services

  • Submit a supervision or professional-consultation inquiry

  • Contact London Wellness Foundation

  • Apply for employment, internship, or professional opportunities

  • Subscribe to practice communications

  • Complete another form available through the website

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Depending on the form, this information may include:

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  • Your name

  • Email address

  • Telephone number

  • Preferred method of contact

  • General service interests

  • Professional status or licensure information

  • Scheduling preferences

  • Information you voluntarily include in a message

  • Other information needed to respond to your request

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Please do not submit detailed clinical histories, diagnoses, treatment records, crisis information, Social Security numbers, payment-card information, or other unnecessary sensitive information through a general website form.

Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

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  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Referring website or source

  • Pages viewed

  • Approximate geographic location

  • Date, time, and duration of a visit

  • Interactions with website features

  • Cookie and similar technology identifiers

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This information may be used to maintain website functionality, understand general website use, improve accessibility and performance, and protect the website from misuse or security threats.

2. Protected Health Information

Information may become protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”) when it is created, received, maintained, or transmitted by London Wellness Foundation in connection with providing healthcare services and can be linked to an identifiable individual.

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When HIPAA applies, protected health information is handled in accordance with our HIPAA Notice of Privacy Practices and applicable federal and Illinois law.

 

Not every interaction with the website creates a therapist-client relationship or constitutes protected health information. General browsing activity and ordinary business information may be governed by this Website Privacy Policy rather than HIPAA.

3. HIPAA-Protected Website Services

London Wellness Foundation has activated the available protected-health-information safeguards for its Wix website and has entered into a Business Associate Agreement with Wix.

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Protected information is collected only through services and configurations approved for that purpose. We take reasonable steps to ensure that protected information is not collected through unsupported applications, ordinary email, advertising tools, or other services that have not been approved for handling protected health information.

 

Enabling HIPAA-related safeguards does not make every third-party service, application, integration, or communication method automatically appropriate for protected health information.

4. How We Use Information

We may use information collected through the website to:​

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  • Respond to questions and inquiries

  • Determine which LWF service may be appropriate

  • Facilitate consultation and scheduling requests

  • Communicate about requested services

  • Administer professional supervision or consultation inquiries

  • Review employment or internship inquiries

  • Operate, maintain, and improve the website

  • Monitor website security and prevent fraud or misuse

  • Comply with legal, regulatory, ethical, and professional obligations

  • Protect the rights, privacy, safety, and property of LWF, its clients, and others

  • Carry out other purposes disclosed when information is collected

 

London Wellness Foundation does not sell protected health information. We do not use protected health information for targeted advertising.

5. How Information May Be Shared

We may share information only as reasonably necessary with:

Service Providers

We may use service providers that support website hosting, protected forms, scheduling, communications, security, analytics, payment processing, or practice administration.

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When a service provider will create, receive, maintain, or transmit protected health information on our behalf, we require an appropriate Business Associate Agreement when required by HIPAA.

Members of the London Wellness Foundation Collective

Information may be accessed by authorized LWF clinicians, staff, contractors, interns, or administrative personnel when access is reasonably necessary to respond to an inquiry, coordinate services, perform assigned responsibilities, or operate the practice.

Legal and Safety Purposes

Information may be disclosed when reasonably necessary to:

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  • Comply with applicable law, regulation, subpoena, court order, or legal process

  • Respond to a lawful governmental request

  • Protect against fraud, misuse, or cybersecurity threats

  • Protect the safety of an individual or the public

  • Establish, exercise, or defend legal claims

  • Fulfill professional, ethical, licensing, or reporting obligations

 

Any disclosure of protected health information remains subject to HIPAA and applicable Illinois confidentiality law.

Business Changes

If London Wellness Foundation undergoes a merger, reorganization, sale, or transfer of business assets, information may be transferred as permitted by law and subject to appropriate confidentiality safeguards.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

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  • Operate essential website functions

  • Remember privacy or accessibility preferences

  • Maintain security

  • Evaluate general website performance

  • Understand how visitors navigate the website

 

Where required, visitors may be offered controls for nonessential cookies.

 

We do not authorize advertising technologies to use protected health information for targeted advertising. Technologies that collect information about a person’s use of treatment, scheduling, portal, or clinical-inquiry pages must be evaluated for compliance before being enabled.

 

Disabling cookies may affect certain website functions.

7. Analytics and Advertising

London Wellness Foundation may use privacy-conscious analytics to understand general website performance and improve the visitor experience.

 

We do not intentionally disclose protected health information to social-media platforms, advertising networks, or data brokers. We do not authorize third parties to build advertising profiles based on information indicating that an identifiable person is seeking mental-health treatment.

8. Email, Telephone, and Text Communications

Email and ordinary text messaging may not provide the same level of security as a protected client portal. By submitting your contact information, you authorize LWF to respond to your inquiry using the contact method you provide. Messages may include limited administrative information, such as consultation availability or scheduling instructions.

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Please do not use email, text messaging, or general website forms to communicate urgent safety concerns or detailed clinical information.

 

You may ask us to use a particular method or location for communications. Requests involving protected health information will be handled in accordance with our HIPAA Notice of Privacy Practices and applicable law.

9. Client Portal and External Links

The website may include links to a secure client portal, scheduling service, payment provider, professional resource, or third-party website.

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A third party’s privacy practices may differ from ours. This Website Privacy Policy does not control independently operated third-party websites or services. When a third party handles protected health information on behalf of LWF, we evaluate whether a Business Associate Agreement or other privacy safeguards are required.

10. Data Security

London Wellness Foundation uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, loss, or disclosure. These measures may include:

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  • Role-based access

  • Password and account controls

  • Encryption where appropriate

  • Workforce confidentiality requirements

  • Vendor review

  • Security monitoring

  • Staff education

  • Procedures for responding to suspected privacy or security incidents

 

No website, storage system, or electronic transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary to:

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  • Respond to an inquiry

  • Provide requested services

  • Maintain appropriate business and clinical records

  • Meet legal, regulatory, insurance, contractual, and professional obligations

  • Resolve disputes

  • Protect the security and integrity of our systems

 

Clinical records are retained according to applicable federal and Illinois requirements and LWF’s record-retention policies.

12. Your Choices and Rights

Depending on the information involved and applicable law, you may be able to:

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  • Request information about data we maintain about you

  • Request correction of inaccurate information

  • Ask that nonclinical inquiry information be deleted

  • Withdraw consent for optional communications

  • Adjust nonessential cookie preferences

  • Request a paper or electronic copy of our HIPAA Notice of Privacy Practices

  • Exercise the rights described in our HIPAA Notice of Privacy Practices

 

Certain information may need to be retained when required by healthcare, insurance, legal, ethical, or recordkeeping obligations.

 

To submit a privacy request, contact:
London Wellness Foundation
Attn: Privacy Officer
17 N. Wabash Ave., Suite 470
Chicago, Illinois 60602
concierge@londonwellnesschicago.com
312-656-2638

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We may need to verify your identity before completing a request.

13. Children’s Privacy

This website is not designed for independent use by children under 13. We do not knowingly collect personal information directly from children under 13 through the general website without appropriate authorization.

 

This provision does not prevent LWF from providing legally authorized clinical services to minors. Information relating to treatment of a minor is handled under applicable consent, confidentiality, and healthcare laws.

14. Emergencies

The website, general contact forms, email accounts, and social-media pages are not continuously monitored and must not be used for emergencies.

 

If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department.

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If you are experiencing a mental-health crisis or are concerned about suicide or self-harm, call or text 988 in the United States.

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Submitting a website form does not guarantee an immediate response.

15. No Therapist-Client Relationship Created

Visiting this website, reading its content, submitting an inquiry, or receiving a general response does not establish a therapist-client relationship.

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A therapist-client relationship begins only after LWF has accepted you for services and the required clinical, consent, and practice documents have been completed.

16. Changes to This Policy

We may update this Website Privacy Policy to reflect changes in our practices, technology, legal obligations, or services. The revised policy will be posted on this page with an updated effective date.

17. Contact Us

Questions or concerns about this Website Privacy Policy may be directed to:

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London Wellness Foundation
Attn: Privacy Officer
17 N. Wabash Ave., Suite 470
Chicago, Illinois 60602
concierge@londonwellnesschicago.com
312-656-2638

NOTICE OF PRIVACY PRACTICES

Effective Date: October 22, 2026

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THIS NOTICE DESCRIBES HOW MEDICAL AND MENTAL-HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

 

London Wellness Foundation (“LWF,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your health information.

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This Notice of Privacy Practices explains how we may use and disclose protected health information, your rights regarding that information, and our responsibilities under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.

OUR RESPONSIBILITIES

London Wellness Foundation is required to:

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  • Maintain the privacy and security of your protected health information

  • Provide you with this notice describing our legal duties and privacy practices

  • Follow the terms of the notice currently in effect

  • Notify you following a breach of unsecured protected health information when required by law

  • Comply with applicable federal and Illinois confidentiality requirements

 

When Illinois law provides greater privacy protection than HIPAA, we will follow the more protective law when it applies.

HOW WE MAY USE AND DISCLOSE YOUR INFORMATION

Treatment

We may use or disclose your health information to provide, coordinate, or manage your care.

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For example, your therapist may consult with another authorized LWF clinician regarding treatment planning, clinical coverage, or continuity of care. With appropriate authorization or as otherwise permitted by law, information may also be shared with an outside healthcare provider involved in your treatment.

Payment

We may use and disclose health information to obtain payment for services. This may include:

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  • Verifying insurance eligibility and benefits

  • Submitting claims

  • Responding to utilization-review requests

  • Appealing denied claims

  • Collecting copayments, deductibles, coinsurance, or outstanding balances

  • Communicating with insurers and billing vendors

 

Insurance claims may require disclosure of information such as diagnoses, dates of service, service codes, treatment status, and provider information.

Healthcare Operations

We may use and disclose information for healthcare operations, including:

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  • Quality assessment and improvement

  • Clinical consultation and supervision

  • Credentialing

  • Training

  • Compliance activities

  • Auditing

  • Practice administration

  • Risk management

  • Legal services

  • Business planning

  • Evaluating clinician performance

  • Maintaining the security and integrity of our systems

Business Associates

We may share protected health information with vendors that perform services for LWF, such as billing, secure technology, hosting, records management, legal, accounting, or administrative services.

 

When required, these vendors must sign Business Associate Agreements requiring them to appropriately protect the information.

Appointment Reminders and Service Communications

We may contact you with appointment reminders, scheduling information, treatment-related communications, portal notifications, payment information, or information about services that may be relevant to your care. You may request a particular communication method or location.

When Required by Law

We may use or disclose information when federal, state, or local law requires or permits us to do so.

Health and Safety

Information may be disclosed when permitted or required to prevent or reduce a serious and imminent threat to the health or safety of an individual or the public.

Abuse, Neglect, or Exploitation

We may disclose information when required by mandated-reporting or other applicable laws concerning suspected abuse, neglect, or exploitation.

Public-Health Activities

Information may be disclosed for legally authorized public-health activities, such as disease reporting, certain safety investigations, or preventing or controlling disease.

Health Oversight

We may disclose information to authorized agencies responsible for audits, investigations, inspections, licensing, disciplinary proceedings, or oversight of healthcare systems and government programs.

Judicial and Administrative Proceedings

Information may be disclosed in response to a valid court order, subpoena, discovery request, or other lawful process, subject to HIPAA and applicable Illinois mental-health confidentiality requirements. Mental-health records generally receive heightened protection and may require your authorization or a specific court determination before disclosure.

Law Enforcement

We may disclose limited information to law-enforcement officials when specifically authorized or required by law.

Workers’ Compensation

We may disclose information as authorized by and necessary to comply with workers’ compensation or similar programs.

Coroners, Medical Examiners, and Funeral Directors

Information may be disclosed as permitted by law to identify a deceased person, determine a cause of death, or assist with authorized duties.

Specialized Government Functions

Information may be disclosed for certain legally authorized government functions, including military, national-security, protective-service, and correctional-institution activities.

Research

We will use or disclose protected health information for research only with your authorization or when another legally permitted review and approval process applies.

USES REQUIRING YOUR WRITTEN AUTHORIZATION

Except when permitted or required by law, we will obtain your written authorization before:

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  • Disclosing psychotherapy notes

  • Using protected health information for marketing

  • Selling protected health information

  • Releasing records to a person or organization not otherwise entitled to receive them

  • Making other uses or disclosures not described in this notice

 

You may revoke an authorization in writing at any time. Revocation will not affect actions already taken in reliance on the authorization.

PSYCHOTHERAPY NOTES

Psychotherapy notes receive additional protection under federal law. They are maintained separately from the general clinical record when applicable.

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Most uses or disclosures of psychotherapy notes require your written authorization, except for limited purposes specifically permitted by law, such as use by the clinician who created them, certain training activities, or legal defense of the provider.

YOUR RIGHTS

Obtain a Copy of Your Health Information

You may ask to inspect or receive an electronic or paper copy of your health and billing records.

 

We will respond within the time required by law. We may charge a reasonable, cost-based fee when permitted.

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Access may be limited in certain circumstances, including access to psychotherapy notes or information compiled for legal proceedings.

Request a Correction

You may ask us to correct information you believe is inaccurate or incomplete.

 

We may deny the request in certain circumstances, but we will explain the reason in writing. You may submit a written statement of disagreement.

Request Confidential Communications

You may ask us to contact you in a particular way or at a particular location. For example, you may request that appointment communications be sent to a particular telephone number or email address. We will accommodate reasonable requests.

Request Restrictions

You may ask us not to use or disclose certain information for treatment, payment, or healthcare operations. We are not required to agree to every request. However, if you pay for a service completely out of pocket and ask us not to disclose information about that service to your health plan for payment or healthcare operations, we will honor the request unless disclosure is required by law.

Obtain an Accounting of Disclosures

You may request a list of certain disclosures made during the six years before your request. The accounting does not include every disclosure. For example, it generally does not include disclosures made for treatment, payment, healthcare operations, disclosures made directly to you, or disclosures you authorized.

Obtain a Paper Copy of This Notice

You may request a paper copy of this notice at any time, even if you previously agreed to receive it electronically.

Choose Someone to Act for You

If you have given someone healthcare power of attorney or if someone is legally authorized to act for you, that person may exercise your rights after we verify the person’s authority.

File a Complaint

You may file a complaint if you believe your privacy rights have been violated.

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You may complain directly to London Wellness Foundation:

 

London Wellness Foundation
Attn: Privacy Officer
17 N. Wabash Ave., Suite 470
Chicago, Illinois 60602
concierge@londonwellnesschicago.com
312-656-2638

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You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights, through its online complaint portal or by mail.

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We will not retaliate against you for filing a complaint.

ELECTRONIC COMMUNICATIONS AND TELEHEALTH

Electronic communications and telehealth involve privacy and security considerations. We use reasonable safeguards and HIPAA-appropriate systems for clinical services and protected information.

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Ordinary email and text messaging may not be completely secure. We encourage clients to use the secure client portal for clinical information and records.

 

You may discuss communication preferences and telehealth privacy considerations with your clinician.

WEBSITE AND ONLINE FORMS

LWF maintains a website describing its services. Our current Notice of Privacy Practices is prominently available through the website.

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Website information that constitutes protected health information is handled in accordance with this notice. General browsing information that is not protected health information is addressed in our Website Privacy Policy. Submission of an online inquiry does not, by itself, establish a therapist-client relationship.

CHANGES TO THIS NOTICE

We reserve the right to change this notice and our privacy practices. A revised notice may apply to information we already maintain as well as information created or received after the revision. The current notice will be available:

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  • On the LWF website

  • Through the client portal

  • Upon request

  • At our practice location, when applicable

QUESTIONS

For questions about this notice or your privacy rights, contact:

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London Wellness Foundation
Attn: Privacy Officer
17 N. Wabash Ave., Suite 470
Chicago, Illinois 60602
concierge@londonwellnesschicago.com
312-656-2638

COOKIE NOTICE

London Wellness Foundation uses essential cookies and similar technologies to operate and secure this website.

 

With your permission, we may also use limited analytics technologies to understand general website performance and improve the visitor experience. We do not authorize the use of protected health information for targeted advertising. You may accept optional cookies, reject optional cookies, or adjust your preferences. Essential cookies cannot be disabled because they are necessary for website security and basic functionality.

 

For additional information, please review our Website Privacy Policy.

 

Cookie preference choices:

  • Accept All

  • Reject Optional

  • Manage Preferences

WEBSITE AND CLINICAL DISCLAIMER

  • The information provided on this website is intended for general educational and informational purposes. It is not a substitute for individualized mental-health evaluation, diagnosis, treatment, medical care, or emergency intervention.

  • Visiting this website, reading its content, submitting a form, or receiving a general response from London Wellness Foundation does not establish a therapist-client relationship.

  • A therapist-client relationship begins only after London Wellness Foundation accepts an individual for services and the required clinical, consent, and practice documents have been completed.

  • Although we make reasonable efforts to provide thoughtful and accurate information, mental-health information must be considered in the context of each person’s individual circumstances. Do not delay or disregard professional care because of information found on this website.

Emergencies

  • This website, its forms, email accounts, and social-media pages are not continuously monitored and must not be used for emergencies.

  • If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department.

  • If you are experiencing a mental-health crisis or are concerned about suicide or self-harm, call or text 988 in the United States.

Communication Through the Website

  • Please do not submit detailed clinical histories, diagnoses, treatment records, crisis information, or other unnecessary sensitive information through a general website form.

  • Submitting an inquiry does not guarantee acceptance as a client, immediate availability, a particular clinician, insurance coverage, or a specific clinical outcome.

Telehealth

  • Telehealth services are available only when clinically appropriate and legally permitted. At the time of a therapy session, the client generally must be physically located in a jurisdiction where the treating clinician is legally authorized to practice.

  • The availability of telehealth may therefore depend upon the client’s physical location, the clinician’s license, applicable law, and clinical considerations.

No Guarantee of Results

  • Therapy is an individualized and collaborative process. London Wellness Foundation does not guarantee any specific result, timeline, diagnosis, treatment response, or outcome.

External Resources

  • ​Links to third-party websites are offered for convenience or general information. London Wellness Foundation does not control and is not responsible for the content, availability, security, or privacy practices of independently operated websites.

General Therapy Inquiry Form Notice

Please provide only the information necessary for us to respond to your inquiry. Do not include detailed clinical history, diagnostic information, treatment records, or emergency information in this form. Submitting this form does not establish a therapist-client relationship and does not guarantee immediate availability. If you are experiencing an emergency, call 911 or go to the nearest emergency department. For mental-health crisis support in the United States, call or text 988.

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By submitting this form, you authorize London Wellness Foundation to contact you using the email address or telephone number provided. Please review our Website Privacy Policy and HIPAA Notice of Privacy Practices.

Supervision and Professional Consultation Form Notice

Please do not include client names, dates of birth, record numbers, diagnoses, or other information that could identify a client.

 

Submitting this form does not establish a supervisory, consulting, employment, or contractual relationship. London Wellness Foundation will contact you to discuss availability, appropriateness, and next steps.

 

By submitting this form, you authorize London Wellness Foundation to contact you using the information provided. Please review our Website Privacy Policy.

 

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